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Ostoskori

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Returns and Refunds Policy

Returns & Refunds Policy

 

Returns Policy
  • We provide store credit for returns, including change of mind or incorrect size selection.
  • Your return will be issued as store credit for the full amount of your returned item(s), excluding any original shipping costs.
  • You’ll have 30 days to return your order from the delivery date.
  • All store credits are issued in the currency of original purchase.
  • High-value items with the security ribbon damaged, removed, detached, or tampered with will not be eligible for return.
  • Items marked as FINAL SALE cannot be returned unless faulty.
  • Accessories, bodysuits, and lingerie are not returnable due to hygiene reasons.
  • If you have received a faulty item or believe your order is faulty, please contact us immediately.
  • We are not responsible for return shipping costs unless the item is confirmed to be faulty or damage.
  • Purchases made with Afterpay or PayPal are subject to the same return policy. Your agreement with Afterpay or PayPal still stands, and you will be required to pay any scheduled repayments.
  • Any item(s) that do not meet the above conditions will not be eligible for store credit and may be recycled or disposed of.


Swimwear Returns Policy
Swimwear is eligible for return for store credit, provided all of the conditions below are met.
  • Items must be unworn and in their original condition.
  • All original tags must still be attached.
  • Please try on swimwear over your underwear.
  • The hygiene sticker must remain attached and undamaged.
  • Any item returned with a hygiene sticker that has been removed, detached, damaged, or tampered with will not be eligible for return.
  • The 30-day return window, store credit terms, and return shipping conditions outlined above apply to all swimwear returns.
  • Any swimwear item(s) that do not meet these conditions will not be eligible for store credit and may be recycled or disposed of.


Condition of Return
Please take care when trying on any products.
All garment(s) must be returned:
  • Unworn and unwashed.
  • With all original tags still attached.
  • In the correct original packaging.
  • Without any smell of perfume, deodorant, smoke, or washing powder.
  • Free from makeup marks, fake tan, pet hair, stains, damage, or signs of wear.
  • Shoes must be returned in the original shoe box, as delivered, and must be tried on indoors or on a soft floor only. Shoes with scuff marks or visible wear will not be eligible for return.
  • Any item(s) that do not meet the above conditions will not be eligible for store credit and may be recycled or disposed of.

Shipping and Logistical Delays
Delivery estimates are provided as a guide only. While we work with our shipping and logistics partners to deliver orders as quickly as possible, we are not responsible for delays caused by shipping carriers, customs processing, incorrect address details, weather events, public holidays, peak-season delays, courier disruptions, international transit delays, or any other logistical issue outside of our control.
Once an order has been dispatched, any delivery delay caused by the carrier or logistics network is outside of our control. However, we will do our best to assist you with tracking information where available.